Politica de rambursare

✅ Refund Policy | 20K Vape Store

Thank you for shopping with Magazin 20K Vape.
We value your satisfaction and aim to provide high-quality vape products and excellent service.
Please review our Refund Policy below before placing an order.

🔄 Returns & Refund Eligibility

Due to the nature of vape products, we do not accept returns once items have been opened, used, or damaged by the customer.

You may request a refund or replacement only if:
✔ You received the wrong item
✔ Products arrived damaged or defective
✔ Product quantity is incorrect

To qualify, you must:

  • Notify us within 48 hours of delivery

  • Provide photos + unboxing video as proof

Without proper evidence, claims may be denied.

🎥 Proof Required

To process a replacement or refund, you must provide:

  1. Clear photos of the products

  2. Unboxing video showing the issue

  3. Product packaging photo

  4. Order number

This helps us verify issues and resolve them quickly.

🛠️ Damaged / Defective Products

If your vape products arrive damaged or malfunctioning:

  • Contact us within 48 de ore

  • Provide proof (images + unboxing video)

  • We will arrange a replacement or refund

🔁 Exchanges

We only replace items if:

  • They arrive defective

  • They arrive damaged

If the product is unavailable, we may issue store credit or a refund.

❌ Non-Refundable Situations

Refunds will NOT be issued in the following cases:
✘ Used or opened products
✘ Lost or stolen packages after delivery
✘ Incorrect shipping address provided by customer
✘ Customer changed mind after shipping
✘ Damage caused by misuse

🚫 Order Cancellation

Orders can only be canceled before shipping.
Once the order has been processed or shipped, cancellation is not guaranteed.

💳 Refund Method & Processing Time

Approved refunds will be issued to the original payment method.

⏱ Processing time:

  • Refund request review: 3–5 business days

  • Bank processing: 5–15 business days

Time may vary depending on your financial institution.

📦 Undeliverable / Returned Packages

If an order is returned due to an incorrect address or failed delivery attempts:

  • Re-shipping fees are the customer’s responsibility

  • Shipping fees are non-refundable

🌍 Customs & Duties

Local import taxes or customs fees are non-refundable.
If customs returns your package, shipping fees are not refunded.

📩 Contact Us

If you need help with a refund or replacement, contact us:

📧 E-mail: [email protected]
📱 WhatsApp: +86 133 6063 1532