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✅ Shipping Policy | 20K Vape Store

Dobrodošli v 20K Vape Store.
This Shipping Policy explains how we process, ship, and deliver your vape products.
By placing an order with us, you agree to the terms below.

🚚 Order Processing Time

  • Processing time: 2–3 business days

  • Orders are processed Monday–Friday (excluding holidays)

  • Once processed, you will receive a confirmation and tracking number via email or WhatsApp

Large orders may require additional processing time. We will notify you if delays occur.

🌍 Shipping Regions

We ship to most European Union countries, including but not limited to:
Netherlands, Germany, France, Spain, Italy, Belgium, Luxembourg, Austria, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Greece, Poland, Sweden, Ireland, Portugal, Finland, Estonia, Latvia, Lithuania, etc.

If you are unsure whether we ship to your location, please contact us.

📦 Delivery Time

Estimated delivery time:

  • EU: 3–8 business days

Weather, customs, or unexpected delays may affect delivery times.

🏷️ Shipping Fees

Shipping costs vary based on:

  • Order quantity

  • Total weight

  • Delivery destination

Shipping fees will be displayed at checkout.
For large or wholesale orders, contact us for an accurate quote.

🚛 Shipping Methods

We partner with trusted logistics providers to ensure fast and safe delivery.
Primary carrier (EU): DHL

If you prefer another shipping method, contact us before placing your order.

🔎 Order Tracking

Once shipped, you will receive a tracking number.
Track your package:
👉 Track Your Order Page

❗ Lost / Damaged Packages

If your package is:

  • Lost

  • Damaged

  • Delivered incorrectly

Please contact us within 48 ur with proof (photos, unboxing video, etc.).
We will assist with claims and replacements according to carrier policy.

🚫 Wrong Address Disclaimer

Please ensure your shipping information is correct.
We are not responsible for packages lost due to:

  • Wrong address

  • Missing details

  • Recipient unavailability

If a package is returned due to incorrect information, the customer is responsible for reshipping costs.

⚠️ Customs & Taxes

Depending on destination, import duties or taxes may apply.
Customers are responsible for any additional charges required by local customs.

If your package is held by customs, please contact your local customs office for assistance.

📩 Customer Support

If you have any questions about your shipment, feel free to contact us:

📧 [email protected]
📱 WhatsApp: +86 133 6063 1532