Refund Policy | Return & Replacement for Vape Orders | 20K Vape

At 20K Vape, customer satisfaction is our top priority.
We want you to shop with confidence knowing that your order is protected under our clear and fair Refund & Return Policy.
If you experience any issues with your purchase—such as receiving a defective vape, wrong flavor, or damaged product—we’re here to help.

✅ 1. Return & Refund Eligibility

To qualify for a refund or replacement, your item must meet the following conditions:

  • Refund request submitted within 7 days of delivery

  • Product must be unused, unopened, and in original packaging

  • A valid order number or proof of purchase is required

We cannot accept returns for items that have been opened, used, or damaged by the customer.

✅ 2. Non-Returnable Vape Items

The following items cannot be returned or refunded:

  • Disposable vapes that have been used or activated

  • E-liquids with broken seals

  • Final-sale or clearance products

  • Products damaged due to improper handling or storage

Please check all items carefully upon receipt before opening.

✅ 3. Defective or Incorrect Vape Product

If you receive a defective, damaged, or incorrect vape:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos or video evidence of the issue

  3. Once verified, we will offer:

    • A replacement, or

    • A refund to your original payment method

Our goal is to ensure that every customer receives the correct, working product they paid for.

✅ 4. Refund Process

Once your return is approved, we will provide shipping instructions for the return.

  • All items must be shipped back in original condition

  • Customers are responsible for return shipping unless the product is defective or incorrect

  • Refunds are issued within 7–14 business days after inspection

Refunds will be processed through your original payment method (Credit Card, PayPal, or SEPA QR).

✅ 5. Order Cancellation Policy

If your order has not been shipped, you may cancel it for a full refund.
Once shipped, cancellation is no longer guaranteed, and you may need to follow the return process after delivery.

✅ 6. Lost or Missing Packages

We are not responsible for:

  • Packages marked as “Delivered” by the carrier but not received

  • Orders lost due to incorrect shipping details

Please contact your local carrier directly for assistance.
We will do our best to help locate your shipment.

✅ 7. Damaged During Shipping

If your vape product arrives damaged during transit, please:

  • Contact us within 48 hours of delivery

  • Send photos or video showing the damage

We will provide a replacement or refund, depending on product availability.

✅ 8. Exchanges

We only replace items if they are defective, damaged, or incorrect.
For flavor or model changes, please place a new order.

✅ 9. How to Contact Us

If you need help with a refund or want to report a product issue, reach out to us:

📱 WhatsApp: +86 133 6063 1532

Our team will respond quickly to resolve your issue and ensure you are satisfied with your vape purchase.