Welcome to 20K Vape.
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the terms outlined below.

✅ 1. Information We Collect

We may collect the following types of information when you visit our website or place an order:

1) Personal Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

2) Payment Information

  • Credit card / bank transfer details processed by third-party platforms
    (We do not store full payment card numbers.)

3) Device & Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and tracking data

✅ 2. How We Use Your Information

We may use your data for:

  • Processing and fulfilling orders

  • Payment verification

  • Account management

  • Customer support

  • Fraud detection

  • Website improvement

  • Marketing communications (only with consent)

We do not sell or trade your information to third parties.

✅ 3. How We Share Your Information

We may share information with trusted third-party service providers such as:

  • Payment processors

  • Logistics / shipping providers

  • Customer service platforms

  • Website analytics services

These providers are only authorized to use your information as needed to provide services to us.

We may also share information if required by law, court order, or government request.

✅ 4. Cookies & Tracking Technologies

We use cookies to improve browsing experience, such as:

  • Remembering items in your cart

  • Analyzing website performance

  • Personalized content

You can disable cookies in your browser settings, but certain features may not work properly.

✅ 5. Data Security

We take reasonable technical and organizational measures to protect your data from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

However, no internet transmission is 100% secure.

✅ 6. Data Retention

We retain personal data only as long as necessary for:

  • Order processing

  • Legal compliance

  • Business purposes

Once no longer needed, we will delete or anonymize your information.

✅ 7. Age Restriction

Our website is intended only for individuals of legal vaping/smoking age (18+ or 21+ depending on region).
We do not knowingly collect personal data from minors.

✅ 8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Correct or update data

  • Request deletion

  • Object to marketing use

  • Withdraw consent

To exercise rights, contact us via WhatsApp or email.

✅ 9. Third-Party Links

Our website may contain links to other sites.
We are not responsible for their content or privacy practices.
Please review their policies separately.

✅ 10. International Transfers

Your information may be processed in countries outside your residence.
By using our services, you consent to this data transfer.

✅ 11. Changes to This Policy

We may update this Privacy Policy at any time.
Updates will be posted on this page with a revised date.

✅ 12. Contact Us

If you have questions or requests about this Privacy Policy, please contact:

📱 WhatsApp: +86 133 6063 1532